Diagnostics and Render Statistics

In AMD Radeon ProRender, you can enable tracing for diagnostics and control the collection of anonymous render statistics.

Diagnostics and Tracing

Should you be so unfortunate as to experience crashes, please enable the trace dump. The trace dump does not store any kind of personal information, but simply allows developers to pinpoint how and why the crash occurred based on the data present in the scene – and, hence, in the trace file.

By default, tracing is not enabled to save space and assist performance. If you encounter a problem, it is recommended to:

  1. Enable tracing.

    To do this, on the top menu in Maya choose Radeon ProRender > Debug > Enable Tracing.

  2. Reproduce the problem.

  3. Locate the trace files and pack them into a single archive.

    To locate the trace files, from the top menu choose Radeon ProRender > Debug > Open Trace Folder.

    In the trace folder, you will see files generated by the plug-in’s diagnostics system. It is recommended to archive the top-level directory which specifies the date and time of trace files creation in the following format: YY.MM.DD-HH.MM.

  4. Complete the bug report at community forums.

    In the bug report, describe the procedure or steps you used to reproduce the problem and attach the archive with trace files. Note that if you do not have a community account, you will need to create one.

  5. Disable the trace dump.

    To do this, from the top menu choose Radeon ProRender > Debug and uncheck the Enable Tracing check box.

Athena Render Statistics

To give the development team an idea on the usage of the plug-in, AMD Radeon ProRender collects anonymous render statistics with Athena. The statistics is collected and sent each time you render a still scene or a frame in an animated scene.

Collected data includes:

  • System details, such as OS name and version, language, locale and time zone settings

  • Hardware details, such as CPU and/or GPU model and number of processor cores

  • Plug-in details, such as the plug-in version and 3D software used

  • Output details, such as the polygon count, image resolution, list of render passes, number of light sources, number of textures and their size, max ray settings, etc.

  • Render statistics, such as the render status, number of iterations, render start and finish time and date

Note that statistics collected do not include any kind of personal data or details that might be used to identify users.

Data collection is enabled by default. To disable data collection, on the top menu choose Radeon ProRender > Athena and uncheck the Enable Athena check box.